Note: Links for books take you to Amazon.com. To view PDF files, you need the Adobe Acrobat reader, which you can download for free. 

General

• The 7 Habits of Highly Effective People, Stephen R. Covey (1990) Also see the summaries.
• Developing the Leader Within You, John Maxwell (2001)
• First-Time Manager, Joan Iaconetti and Patrick O’Hara (1985) (no longer in print)
• Leadership area of About.com
• Management Tips
• Managing Diversity (PDF file)
• One Manager’s Journal
• Peopleware : Productive Projects and Teams, 2nd Ed., Tom Demarco, Timothy Lister
• Principle-Centered Leadership, Stephen R. Covey (1992)
• The New Supervisor : How to Thrive in Your First Year As a Manager, Martin M. Broadwell, Carol Broadwell Dietrich (1998)
• Tools for Your Management Toolkit (PDF file)

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Building and managing a team

• Bringing a New Hire Up to Speed (PDF file)
• The Care and Feeding of Teams: Strategies for Team Leaders--overview, tips and pitfalls (PDF files)
• Dealing with Difficult People (PDF file)
• Emotional Intelligence, Daniel Goleman (1997)
• Evaluating a Technical Writer’s Performance
• Managing Legacy Employees, and Others You Didn’t Hire (PDF file)
• Mentoring Employees (PDF file) 
• Transforming Our Roles from Writers to Designers: A Manager’s Perspective (PDF file)
• What Good People Really Cost

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Career development

• Leadership Institute of Seattle
• Society for Technical Communication
  • 2000 conference notes
  • 1999 conference notes
  • 1998 conference notes

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Conflict resolution

• Basic information on conflict resolution
• Conflict checklist
• Conflict Management Survey (ordering information)
• Conflict Resolution Theory and Skills

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Creativity

• 75 Cage-Rattling Questions to Change the Way You Work : Shake-Em-Up Questions to Open Meetings, Ignite Discussion, and Spark Creativity,  Dick Whitney, Melissa Giovagnoli (1997)
• The Artist’s Way, Julia Cameron (1992)
• The Artist’s Way at Work, Mark Bryan, Julia Cameron, Catherine Allan (1999)
• Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving With Grace, by Gordon MacKenzie (1998)
• A Whack on the Side of the Head: How You Can Be More Creative, Roger Von Oech (1998)

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Decision-making

• Decision-making in Organizations
• Group Decision Making Within the Organization: Can Models Help?
• Keirsey Temperament Sorter
• Personality Type Pages
• Personality Parlour

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Email

•  Communication Skills & Netiquette Tips

• Electronic Mail Etiquette

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Project management

• A Case Study of Implementing a Formal Documentation Development Process (PDF file)
• Classic Mistakes
• The Documentation Plan: A Tool to Manage Your Project (PDF file)
• Management issues for editors
• Managing Your Documentation Projects, Joann T. Hakos (1994)
• Percent-of-Total Budget Forecasting Method
• Planning an Online Help Project--Part 1, Part 2
• Planning overview (About.com/Tech Writing)
• Programmer-to-Technical Writer Ratio Forecasting Method
• Project management articles (AllPM.com)
• Project Management for Technical Writers and Editors, BCC Continuing Education course
• Stop Guesstimating, Start Estimating!
• Tips on Reducing Cost

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